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At Fopha.com, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.
We want you to shop in Fopha 100% satisfaction, we have been committed to provide you with an enjoyable shopping experience. When you are in receipt of the situation that you do not like or our product do not meet your renovation requirement, our experienced customer service team will provide you with convenient return or replacement services.
30 Days Return Policy
You have the right to return the item within 2 weeks after the product being delivered for the reason not because of the product itself. All returned products must be totally new, and keep our original tags and original packaging.
If the product is defective, damaged or wrong, you can return the product to us in 30 days and you’ll get a full refund. But please contact our customer service firstly. And please provide clear pictures or videos of the defective, damaged or wrong product. So that we can give you a refund or replacement product depend on it.
However, if the product you received is in good condition, but because of your own personal reasons(such as you do not want to preserve the product), you can also return the item to us within 2 weeks after you receiving it with the original product label and original packaging. We’ll give you partial refund after we receive the product and confirm it can be resold. In this case, we will charge you 15% of your order amount as a re-stock fee, of course, the postage of the order will not be refunded.
Step 1: Get in touch with our customer service
When you have received the defective, damaged or wrong product, please get in touch with our customer service by e-mail to confirm that the product is defective, damaged or wrong. Our customer service will give you the return address. You could return the product to us after receiving it.
Without communication with us, if you return the product directly, the consequences and losses will be borne by your own.
Step 2: The product return
Please return to the address which according to our customer service provided, and inform us valid tracking numbers after you send it to us.
Please do provide the valid tracking information for tracking after you return the product to us, otherwise all the consequences and losses will be borne by you.
Step 3: The refund or replacement of new products
Once we receive your return items, and confirm the original problem mentioned through the emails, our customer service staff will promptly contact you to arrange for a replacement, retransmission, or refund.
If you want to cancel orders, and the product is not shipped out before you contact our customer service, we will arrange a full refund to you.
If the product has been shipped out, and you want to cancel the order due to your personal reasons, then the product will be returned to us. After we receive the returned product, we’ll arrange for partial refund. That is, we’ll charge you 10% of your order amount as a re-stock fee, of course, the postage of the order will not be refunded